Terms & Conditions
Last Update: 8/12/2026
Welcome to Roam Dhuniye. These Terms and Conditions ("Terms") govern your access to and use of the Roam Dhuniye website, mobile application, platform, and related services (collectively, the "Service").
Roam Dhuniye ("Roam Dhuniye", "we", "us", or "our") is operated by Tech Titan, a registered business in the Republic of Maldives.
By accessing, registering for, or using our Service, or by placing an order through our Service, you acknowledge that you have read, understood, and agreed to these Terms.
1. Our Services
Roam Dhuniye provides travel-related digital services, including prepaid eSIM plans and other travel services offered through our platform.
Our eSIM products generally provide data-only connectivity through third-party telecommunications and connectivity providers. Unless expressly stated otherwise for a particular product, an eSIM does not provide a mobile telephone number and does not support traditional voice calls or SMS.
We may introduce additional travel-related services from time to time, including transportation and ride-booking services.
2. Account Registration
Certain features of the Service may require you to create an account, including through supported authentication providers such as Google.
You agree to:
• Provide accurate and complete information;
• Keep your account information up to date;
• Keep your account credentials secure;
• Not allow another person to use your account; and
• Notify us promptly if you suspect unauthorized access to your account.
You are responsible for activities carried out through your account, except where caused by circumstances outside your reasonable control.
3. Placing Orders
All orders must be placed through the Roam Dhuniye platform.
Before confirming an order, you are responsible for reviewing all relevant information, including:
• Service or product selected;
• Destination;
• Quantity;
• Price;
• Travel dates or service dates, where applicable; and
• Any other applicable terms or restrictions.
Once an order has been submitted, changes or cancellations may only be made in accordance with the applicable cancellation or refund terms.
4. Payment Methods
Roam Dhuniye currently accepts bank transfer as the payment method for purchasing its services, unless another payment method is expressly made available by Roam Dhuniye in the future.
All payments must be made using the bank account details and payment instructions provided by Roam Dhuniye.
4.1 Bank Transfer Payments
Bank transfer orders may require manual verification.
You may be required to provide proof of payment, including a bank transfer receipt or transaction reference.
An order may remain in Pending status until the payment has been verified by Roam Dhuniye.
Roam Dhuniye reserves the right to delay, reject, or cancel an order where:
• Payment cannot be verified;
• The payment amount does not match the order amount;
• The payment appears to have been made by an unauthorized person;
• The payment is subject to a dispute or reversal; or
• We reasonably suspect fraud, misuse, or other unlawful activity.
5. Pricing
Unless otherwise stated, all prices are displayed in Maldivian Rufiyaa (MVR).
Prices may be changed at any time. A price change will not affect an order that has already been confirmed and paid, except where an obvious pricing or technical error has occurred.
6. Roins — Loyalty and Promotional Credits
Roins are Roam Dhuniye's internal loyalty and promotional credits.
Roins are provided solely as a benefit associated with the use of Roam Dhuniye services and are intended to encourage customer loyalty and engagement.
6.1 No Monetary or Face Value
Roins:
• Have no cash value;
• Have no face value as currency or money;
• Are not legal tender;
• Are not a deposit or bank balance;
• Are not electronic money;
• Are not a payment instrument;
• Do not represent a claim against Roam Dhuniye for cash;
• Cannot be exchanged for Maldivian Rufiyaa or any other currency; and
• Cannot be redeemed for cash or transferred to a bank account.
Roins do not constitute money, stored monetary value, a deposit, or a general-purpose payment balance.
6.2 Use of Roins
Roins may only be used for eligible Roam Dhuniye services made available by Roam Dhuniye.
Roins cannot be:
• Transferred between customers;
• Sold or exchanged;
• Withdrawn;
• Converted into cash;
• Payout to a bank account;
• Used outside the Roam Dhuniye platform; or
• Used as a general-purpose payment method.
Roam Dhuniye may specify which products or services are eligible for payment using Roins.
6.3 Earning Roins
Roins may be awarded through activities determined by Roam Dhuniye, including:
• Eligible purchases;
• Customer feedback;
• Referral activities;
• Loyalty or spending milestones;
• Promotional campaigns;
• Giveaways; and
• Other activities announced by Roam Dhuniye.
Roam Dhuniye may establish eligibility requirements, earning limits, expiry periods, promotional conditions, or other restrictions applicable to Roins.
6.4 Roins Adjustments
Roam Dhuniye may reverse, remove, or adjust Roins that were awarded incorrectly, obtained through fraudulent activity, or associated with a cancelled, refunded, reversed, or otherwise invalid transaction.
Where an order paid using Roins is rejected or cancelled by Roam Dhuniye, the applicable Roins may be returned to the customer's Roins balance, subject to the applicable service and refund conditions.
6.5 No Transfer or Payout
Customers have no right to request a cash payout, bank transfer, or other monetary redemption of Roins.
Roins are strictly limited to their intended use within the Roam Dhuniye ecosystem.
7. Uber Wallet
Roam Dhuniye may provide a restricted-purpose Uber Wallet for customers who use Roam Dhuniye's Uber booking service.
The Uber Wallet is intended solely to facilitate the booking and payment of eligible Uber services arranged through Roam Dhuniye.
7.1 Restricted Purpose
The Uber Wallet:
• May only be used for eligible Uber services booked through Roam Dhuniye;
• Cannot be used to purchase unrelated Roam Dhuniye products;
• Cannot be transferred between customers;
• Cannot be sold or exchanged;
• Cannot be used as a general-purpose payment account;
• Cannot be used to make payments to third parties; and
• Does not constitute a general-purpose electronic wallet or payment account.
Funds provided for an Uber booking are restricted to the specific Uber service for which they were provided.
7.2 Trip Settlement
The amount required for an Uber booking may be collected by Roam Dhuniye in advance.
Following completion of the relevant trip, the actual applicable trip amount will be determined based on the information available from the applicable Uber service.
Where the amount provided for the booking exceeds the final amount payable for the trip, the unused amount may be returned to the customer.
7.3 Refund of Unused Uber Wallet Funds
Any unused balance relating to a completed Uber trip may be withdrawn or refunded only to the same bank account from which the corresponding funds were originally received, subject to verification and applicable banking and regulatory requirements.
Roam Dhuniye will not:
• Transfer unused funds to another customer's account;
• Pay unused funds to a third-party bank account;
• Convert the balance into Roins;
• Allow the balance to be used for unrelated purchases; or
• Provide the balance as cash or another general-purpose payment instrument.
Where required, Roam Dhuniye may request evidence or information necessary to verify the original source of funds and the customer's identity before processing a refund.
Refunds may be delayed where additional verification is required or where the underlying transaction is subject to a dispute, reversal, fraud investigation, or other compliance review.
8. Compliance and Transaction Monitoring
Roam Dhuniye operates its services in accordance with applicable laws and regulations of the Republic of Maldives.
We may conduct reasonable customer, transaction, payment, and fraud checks where required for the operation of our services and compliance obligations.
We may request additional information or documentation where reasonably necessary to:
• Verify a customer's identity;
• Verify the source or destination of funds;
• Verify a bank transfer;
• Prevent fraud or misuse;
• Investigate suspicious transactions;
• Comply with applicable legal or regulatory requirements; or
• Respond to requests from competent authorities.
We may delay, restrict, suspend, or reject a transaction where required or reasonably necessary for compliance, fraud prevention, security, or legal reasons.
9. eSIM Compatibility
It is the customer's responsibility to ensure that their device:
• Supports eSIM functionality;
• Is not carrier locked;
• Is compatible with the selected eSIM;
• Supports the applicable network frequencies and technologies; and
• Meets any other technical requirements specified for the selected plan.
Customers should verify compatibility before purchasing.
Roam Dhuniye is not responsible for incompatibility caused by a customer's device, operating system, carrier restrictions, regional device limitations, or other circumstances outside our reasonable control.
10. eSIM Activation
An eSIM may need to be installed by scanning the QR code or following the activation instructions provided by Roam Dhuniye.
An internet connection may be required to install the eSIM.
Unless otherwise stated for a particular product, the plan's service validity begins when the eSIM connects to a supported network in the applicable destination, rather than merely when the eSIM is installed.
Customers are responsible for following the installation and activation instructions.
11. eSIM Transfer
Once an eSIM has been installed or activated on a device, it generally cannot be transferred to another device.
Customers should not delete an eSIM unless instructed to do so by Roam Dhuniye or the applicable service provider.
A new eSIM may be required if the original eSIM cannot be transferred or restored.
12. Data Roaming and Network Settings
Customers may be required to enable data roaming and configure APN or other network settings for an eSIM to function correctly.
Roam Dhuniye will provide applicable setup instructions where available.
Network availability and service quality may vary depending on the destination, telecommunications operator, network coverage, device, congestion, local conditions, and third-party service providers.
13. Third-Party Service Providers
Certain services provided through Roam Dhuniye are supplied or supported by third-party providers.
These may include telecommunications operators, eSIM providers, ride-hailing providers, payment institutions, technology providers, and other service partners.
Third-party services may be subject to additional terms, restrictions, availability requirements, and policies imposed by the relevant provider.
Roam Dhuniye is not responsible for circumstances outside our reasonable control that arise from the acts, omissions, outages, restrictions, or service limitations of third-party providers.
14. Refunds and Cancellations
Refunds and cancellations are subject to the applicable refund policy and the specific terms of the purchased service.
Where a refund is approved, Roam Dhuniye may require the customer to provide appropriate bank account information for processing the refund.
Where required for compliance or fraud prevention, refunds may only be made to the original source of funds or the bank account from which the original payment was received.
Roam Dhuniye may refuse a refund where the relevant service has been used, activated, consumed, or otherwise provided, except where a refund is required under applicable law or the applicable service-specific refund policy.
15. Referral Program
Customers may participate in referral programs where eligible.
Unless otherwise stated, a customer must have at least one successfully approved eSIM order before becoming eligible to generate or use a referral code.
Referral rewards are subject to the applicable referral campaign terms.
Roam Dhuniye may cancel referral rewards associated with fraudulent, duplicate, self-referral, or otherwise invalid activity.
16. Prohibited Use
You agree not to use the Service:
• For any unlawful purpose;
• To commit fraud or facilitate fraudulent activity;
• To circumvent applicable laws or regulations;
• To misuse payment, Roins, or Uber Wallet functionality;
• To attempt to obtain unauthorized refunds or payouts;
• To transfer, sell, or manipulate Roins;
• To provide false or misleading information;
• To interfere with the operation or security of the Service; or
• In any manner that may harm Roam Dhuniye, its customers, partners, or third parties.
17. Account Suspension and Termination
Roam Dhuniye may suspend or terminate an account where we reasonably believe that:
• These Terms have been violated;
• Fraudulent or suspicious activity has occurred;
• The account has been compromised;
• The Service has been misused;
• A transaction presents a security or compliance concern; or
• Suspension or termination is required by law or by a competent authority.
Where appropriate, we may provide notice before taking such action. However, immediate suspension may be necessary in circumstances involving security, fraud, legal, or regulatory concerns.
18. Intellectual Property
All content available through the Service, including logos, trademarks, text, graphics, software, designs, interfaces, and other materials, is owned by or licensed to Roam Dhuniye and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, copy, reverse engineer, or commercially exploit our content without our prior written permission, except where permitted by law.
19. Service Availability
The Service is provided on an "as is" and "as available" basis.
We do not guarantee that the Service will always be:
• Available;
• Uninterrupted;
• Error-free;
• Secure;
• Free from technical problems; or
• Available in every location.
Service availability may be affected by telecommunications networks, internet connectivity, third-party providers, maintenance, technical failures, natural events, government restrictions, and other circumstances beyond our reasonable control.
20. Limitation of Liability
To the fullest extent permitted by applicable law, Roam Dhuniye will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of, or inability to use, the Service.
Our total liability for a claim relating to a particular service will, to the extent permitted by applicable law, not exceed the amount actually paid by the customer for the specific service giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
21. Regulatory Compliance
Roam Dhuniye intends to operate its services in accordance with the applicable laws and regulations of the Republic of Maldives.
Nothing in these Terms is intended to create, represent, or characterize Roins as money, electronic money, a deposit, or a general-purpose payment instrument.
Similarly, the Uber Wallet is intended solely as a restricted-purpose mechanism for facilitating eligible Uber bookings through Roam Dhuniye and is not intended to operate as a general-purpose payment account or transferable monetary balance.
Roam Dhuniye reserves the right to modify or discontinue any feature where necessary to comply with applicable laws, regulations, regulatory directions, or requirements of competent authorities.
22. Changes to These Terms
We may update these Terms from time to time.
Updated Terms will be published through the Service with a revised "Last Updated" date.
Your continued use of the Service following publication of updated Terms constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
23. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Maldives.
Any dispute arising from these Terms or your use of the Service shall be subject to the applicable jurisdiction of the courts and competent authorities of the Republic of Maldives.
24. Contact Us
If you have any questions, complaints, or concerns regarding these Terms or our services, please contact us:
Roam Dhuniye
Email: support@roamdhuniye.com