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Privacy Policy

Last Update: 7/27/2025

Welcome to RoamDhuniye. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services.

We may collect information about you in a variety of ways. The information we may collect on the Service includes:

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Data provided by Google upon authentication (name, email address, profile picture)
  • Order history and transaction details

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:

  • Create and manage your account.
  • Process your orders and payments for eSIM products.
  • Communicate with you about your account or orders.
  • Email you regarding your account or order, including sending eSIM QR codes and installation instructions.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the Application.
  • Administer our loyalty program ("Roins") and referral program.
  • Request feedback and contact you about your use of the Application.
  • Monitor and analyze usage and trends to improve your experience with the Application.

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and eSIM provisioning. We share the following information with our key service providers:

  • eSIM Provider: To provision and manage your eSIMs, we share your name and email address to create a customer profile within their system.
  • Email Provider: To send you transactional emails, such as order confirmations and QR codes.
  • Authentication Provider: We use Google for user authentication. We receive your name, email, and profile image from Google to create your RoamDhuniye account.

We do not share your personal information with our service providers for their own marketing purposes.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

You have certain rights regarding your personal information, subject to local data protection laws. These may include the right to:

  • Access, update, or delete the information we have on you.
  • Object to processing of your personal information.
  • Request that we restrict the processing of your personal information.

You can manage your personal information in your account settings. For any other requests, please contact us at the email address below.

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

If you have questions or comments about this Privacy Policy, please contact us at: Email: support@roamdhuniye.com